Delete Your Data
Cartalma — last updated November 2026
This page is about deleting some of your data while keeping your account. If you want to remove your account entirely, see Delete Your Account instead.
Option 1 — From inside the app (immediate)
Some data you can remove yourself, with no waiting and no request to us:
- Profile photo — Studio → Edit your card → Photo → Remove. The image file is deleted from our storage right away.
- Signature line — Studio → Edit your card → Name → clear the Signature line field. It saves by itself.
- Interests and categories (the answers on your card) — Studio → Edit your card → the Soul, Time and Tastes pages → change or clear your answers. They save by themselves.
- Approximate location — Studio → The postmark → choose Unknown origin as the country, clear the city → Save the postmark.
Option 2 — By email (anything else)
For any other data, or if you can't sign in, ask us directly:
Send a message to contact@cartalma.com from the email address registered on your account, with the subject "Delete my data", saying which data you want removed. We'll confirm your identity and process the request within 30 days, and reply once it's done.
What we can delete, and what we keep
| Data | Deleted on request? | Timing |
|---|---|---|
| Profile photo | Yes — you can do it yourself | Immediate |
| Signature line | Yes — you can do it yourself | Immediate |
| Interests and categories | Yes — you can do it yourself | Immediate |
| Approximate location (country and city) | Yes — you can do it yourself. Letters you already sent keep the "posted from" line written at their head. | Immediate |
| Email address and pen name | Kept while the account exists — they are what identifies it. Removing them means deleting the account, which anonymizes both. | — |
| Letters you sent | Kept. A letter belongs to a conversation between two people, and deleting your copy would erase it from your correspondent's history too — the same reason a posted letter isn't yours to take back. | — |
| Purchase records (subscriptions, stamps, unlocks) | Kept. The Apple App Store or Google Play (whichever you paid through) and our payments partner RevenueCat hold them under their own policies, and we keep our own record of what was purchased, because tax, refund and fraud-prevention rules require it. | — |
What we collect in the first place, and why, is set out in full in our Privacy Policy.
Questions
Anything unclear? Email us at contact@cartalma.com.