Terms of Use

Cartalma — last updated November 2026

These Terms of Use ("Terms") govern your use of Cartalma, a slow correspondence and dating app in which people exchange letters that take time to arrive. By creating an account or using the app, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use Cartalma.

1. Who may use Cartalma

• You must be at least 18 years old. Cartalma is not directed at or available to minors, and we will close any account we believe belongs to someone under 18.
• You may hold only one account, and the information you give us (including your birth date) must be truthful.
• You are responsible for keeping your sign-in method secure and for activity on your account.

2. How you agree to behave

Cartalma exists for honest, respectful correspondence. You agree not to:

• harass, threaten, intimidate, or abuse anyone, or encourage others to do so;
• send sexual content involving minors, or any content that sexualises or endangers children — we report such content to the relevant authorities (see our Child Safety Standards);
• send hateful, discriminatory, violent, or illegal content;
• impersonate another person, or misrepresent your age or identity;
• use Cartalma for spam, advertising, solicitation of money, scams, or commercial purposes;
• share another person's private information, or their letters or photos, without their consent;
• interfere with the service, attempt to access it by automated means, or try to bypass its limits (letter allowances, transit times, stamps, or reveals).

3. Safety, reporting, and ending a correspondence

• You can report anyone from within the app — from their profile in the Salon or from a correspondence. We review reports and may remove content or suspend or close accounts that break these Terms.
• You can let go of a correspondence at any time. Doing so ends it permanently: neither of you can write to the other in it again.
• Cartalma does not run background checks on its users. Use good judgment, and take care before sharing personal details or meeting anyone in person.

4. Your content

You keep ownership of the letters, answers, and photos you create. You grant Cartalma a limited, non-exclusive, worldwide, royalty-free licence to store, transmit, and display that content only as needed to operate the service — for example, to deliver your letter to its recipient. Because a letter belongs to a conversation between two people, if you later delete your account your letters can no longer be opened in your correspondents' mailboxes, but they stay in a correspondent's Memory Vault, if they keep one, signed "A departed soul", as described in our Privacy Policy.

You are responsible for what you write. We may remove content that breaks these Terms.

5. Purchases and subscriptions

• Memberships (such as Correspondent) are auto-renewing subscriptions. Payment is charged to your Apple ID or Google Play account when you confirm the purchase.
• A subscription renews automatically at the end of each billing period at the then-current price unless you cancel at least 24 hours before the end of the current period. You can manage or cancel it at any time in your App Store or Google Play account settings; cancelling stops future renewals, and access continues until the end of the period already paid for.
• Stamps and Memory Vault unlocks are one-time purchases of digital items for use inside Cartalma. They have no cash value and cannot be transferred or exchanged.
• All payments are processed by Apple or Google, not by us. Refunds are handled by the store you purchased from, under its own policies.
• Prices, features, and plans may change. Any change to a subscription's price is communicated in advance through the store, as its rules require.

6. Ending your account

You can delete your account from within the app at any time (see how to delete your account). We may suspend or close an account that breaks these Terms or puts other people at risk. Deleting your account does not cancel a store subscription automatically — cancel it in your App Store or Google Play settings as well.

7. The service is provided "as is"

We work to keep Cartalma available and safe, but the service is provided "as is" and "as available", without warranties of any kind to the extent permitted by law. Letters are delivered on a deliberate delay; we do not guarantee that any correspondence will lead to a reply, a match, or a relationship.

8. Limitation of liability

To the fullest extent permitted by law, Cartalma and its operators are not liable for indirect, incidental, or consequential damages, or for the conduct of other users, whether online or offline. Nothing in these Terms limits any rights you have under consumer-protection laws that cannot be waived.

9. If you downloaded Cartalma from the Apple App Store

• These Terms are between you and Cartalma only, not Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to it.
• Apple is not responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims that it fails to meet a legal or regulatory requirement, or consumer-protection claims.
• Apple is not responsible for the investigation, defence, settlement, or discharge of any claim that the app infringes a third party's intellectual property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms (such as your wireless carrier's) when using the app.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

10. Changes to these Terms

If we make material changes to these Terms, we will update the date at the top of this page and, where appropriate, tell you in the app. Continuing to use Cartalma after a change means you accept the updated Terms.

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